FAQ

 

  1. Is your packaging biodegradable?

The vast majority of our packaging is RECYCLABLE, and we limit the utilization of packaging, as a rule. We keep away from plastics like SAN, ABS and PVC that are not eco-friendly. At present we don't utilize any unique packaging that is more biodegradable than ordinary plastic - we are always searching for approaches to do that. On the off chance that you have thoughts we can seek after, let us know! We utilize PET, PP and PE in our bundling. We urge you to recycle and reuse – and not simply packaging.

  1. Are your items 100% Natural?

We maximize the utilization of natural and nature-inferred ingredients in our products, however we'll be straightforward: our items are not 100% natural. Numerous brands bunch nature-determined synthetic compounds, for example, SLS, as "characteristic" since it is extracted from coconut oil (for instance). Nothing could be more distant from reality. We believe that the classification we’ve followed is transparent – in keeping with our values.

If we can make products 100% natural, we do so. Science enables us to make incredible items that work, by consolidating the best of natural ingredients and completely safe synthetic ones, and we are experts of that science. We ensure, be that as it may, that our items are 100% safe, and we avoid even suspicious fixings.

 

  1. Are your items appropriate for sensitive skin?

We believe every one of them are, and we particularly take into account sensitive skin types while doing our magic in the lab. Be that as it may, it is advised for individuals with sensitive skin to patch test any new item on a little patch on their lower arm before using them all the more generously.

 

  1. Are your products suitable for children?

Absolutely. We keep away from destructive and even dubious synthetic concoctions, and in this way, our items are reasonable for kids over 3 years. In any case, for children beneath 3 years, we would for the most part prescribe using specialist baby products.

 

  1. Are your items vegetarian/vegan?

Indeed. Our items are 100% vegetarian and vegan. We don't use animal-derived ingredients and we do not test our products on animals. Guaranteed.

 

  1. You use SLES in your items. Is it safe?

SLES is a safe surfactant and tragically got its name sullied because of its resemblance to SLS, a demonstrated cruel surfactant that causes skin irritation. You can read about it here.

 

  1. You use Cocamide DEA in your items. Is it safe?

Cocamide DEA has been dictated by US FDA to be safe for use in wash-off items at concentration under 10%. You can read the CIR report here.

 

  1. You use Triethanolamine in your items. Is it safe?

Triethanolamine (TEA), and particularly the applications we use them in, is safe. You can discover more data here.

 

  1. You use Phenoxyethanol in your items. Is it safe?

Completely. It is a safe, generally acknowledged additive and a swap for parabens, which are risky. Read our views on parabens in our blog.

 

  1. Do you deliver outside India?

Sadly, not at the moment. We will surely keep you posted.

 

  1. When will I receive my order?

We dispatch same day or the next business day of accepting your request. Transportation usually takes  1-4 business days. We apologize if you’re facing a delay- let us know about it at support@baene.in or call us at +91-9582030540.

 

  1. What do I do in case I'm experiencing difficulty making payments online?

We have one of the most advanced and easy to-use payment gateway on this site. Call us on +91-9582030540 if you are experiencing any problems.

 

Other Questions?

Give us an email at support@baene.in or call us at +91-9582030540.